In this episode of Profiles in Risk, Tony and Nick discuss claims administration with Michelle Villarreal, the owner of 1-2-1 Claims. Michelle discusses what it is that a 3rd party administrator does in the claims process, what it is like to be a woman in the insurance industry and the interesting story of how she once worked for her husband, but now he works for her! We also play a Texas version of Rank the Risk. And we also get to learn who Banjo is!