At the same time US motorists have become more accident prone, they have grown impatient with insurers because of how long it’s takes to resolve their auto claims.
J.D. Power reported Thursday that the average customer satisfaction score for auto insurance claims sank seven points (on a 1,000 point scale) to 873 in its latest consumer survey.
“Insurers are in a tight spot with their own profitability strained and a host of external factors causing their customers to grow increasingly disillusioned with the entire claims experience,” stated Mark Garrett, director of global insurance intelligence