Tyler Jones // January 19, 2024 
(Image credit: Giorgio Trovato/Unsplash.)
Automation has been a huge topic in insurance for more than a decade—with mixed success. However, recent leaps in AI technology have made it easier for organizations to automate basic tasks in the claims process, allowing them to improve operational efficiency, increase accuracy, and enhance customer service.
With AI—augmented intelligence, that is—claims professionals glean insights from large volumes of data which they can then use to quickly process claims with minimal human intervention, freeing up staff to focus on more complex tasks.
Let’s explore how insurers can