Ken Tolson // May 7, 2024 
(Image credit: Cash Macanaya/Unsplash.)
The question on every organizational leader’s mind these days seems to be how their business can best leverage the power of Generative AI (GenAI). As companies across industries are implementing GenAI solutions to improve operational efficiency and stay ahead of the competition, one of the primary reasons that the insurance industry is turning to AI-powered automated solutions is to refine and improve the claims process. As exciting as this new technology and its capabilities may be, it’s important at this stage to resist the urge to completely relegate