Chuck Johnston // July 4, 2024 
(Image credit: Lucas Dudek/Unsplash.)
Robotic process automation (RPA) has been used in the insurance industry since the 1990s and has incrementally improved over the years but still suffers from issues related to the underlying systems it must depend upon. Currently, the rigid and fragile nature of most RPA implementations leads to stalled processes and poor customer service. Moving from screen position field identification to tagging fields and incorporating API connections to RPA solutions where available has made the process better, but it still lacks the resilience and adaptability necessary to become the