The robots are coming—and in some cases, they’re here.
Advancements in generative artificial intelligence are enhancing claims processes in many ways, from improving First Notices of Loss (FNOLs) to analyzing videos and images to assessing damage quickly.
With all of these changes, some may ask: How long until GenAI replaces adjustors and other claims professionals?
The short answer is: It won’t be anytime soon.
Marc Rothchild
Those who think claims professionals can be replaced with GenAI are not considering the critical role people play in delivering an empathetic claims experience, which is what customers require