Robin Spaulding // September 13, 2024 
(Image credit: TheDigitalArtist/Pixabay.)
Claim reviews are an essential task in the world of property and casualty insurance. However, in an era marked by rapidly evolving risks and advancing technologies, the claim review process has not evolved much over time. Most claim reviews today bear a striking resemblance to those conducted in the 1990s or even the 1980s.
Before a single review takes place, the claims professional has much to do, including a line-by-line audit of each claim in the client’s caseload. This labor-intensive process creates capacity constraints on adjusters who already have