Consumer satisfaction in auto insurance claims experiences are closely linked with insurers and repairers offering high-quality service and minimizing the time to schedule and complete repairs.
A report by CCC Intelligent Solutions based on data from 2,400 policyholders who participated in the research examines nearly 50 moments in the auto claims and repair process to identify trends in customer claims experience.
The majority of people surveyed (67%) had a college degree, 84% were homeowners and 64% had a household income of above $75,000.
Findings from the CCC Moments of Truth study include:
Interactions with