Ryan Baillargeon // October 30, 2024 
(Image credit: Dollar Photo Club.)
Insurance companies are currently navigating an unstable environment, fraught with macroeconomic risks, increasing claims costs and rates that haven’t kept up, making it challenging to remain profitable. Coupled with rising operating costs and skyrocketing customer expectations amid substantial rate hikes, insurance companies are increasingly looking for digital tools that can improve loyalty while simultaneously making the business more efficient.
This is often where AI comes into consideration. New AI capabilities, powered by large language models (LLMs) and Generative AI, can not only automate routine, repetitive tasks but