What is the secret to an insurance claims experience that satisfies customers?
For years, J.D. Power has conducted surveys and curated lists recognizing insurers that succeed at providing satisfactory claims experiences. Carrier Management recently asked claims leaders at two of the consistently higher-performing insurers to peel back the curtain and share what they’ve found works.
[executive_summary] Erie Insurance searches for employees who share the company’s commitment to service first, knowing the insurer can train for the technical aspects of claims handling. According to Cody Cook, VP of Claims, that’s part of the secret sauce that