Reimagining the Role of the Claims Professional with GenAI

Jérémy Jawish // December 19, 2024

(Image credit: geralt/Pixabay.)

The numbers do not lie. According to the U.S. Bureau of Labor Statistics, over the next decade nearly 22,000 openings per year, on average, for claims professionals (adjusters, appraisers, examiners, and investigators) will need to be filled. These job openings primarily will come from the need to replace workers who exit the insurance industry or retire.

Claims professionals are an integral part of a successful insurance business. Experienced claim handlers are critical to ensuring the claims process runs smoothly. Their experience helps maintain a strong bottom line by minimizing

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