Claims handling continues to be one of the biggest sticking points in the insurance process, a new report shows.
Complaints about the claims handling process appear to be on the rise. In 2024, nearly half of Americans who filed a formal complaint saw their insurance provider either settle the claim or overturn their decision, according to a recent poll by ValuePenguin.
Claims handling issues accounted for 62.5% of all insurance complaints last year. Delays (22.2%) and unsatisfactory settlements or offers (12.2%) were the top claims process issues. Other claim-handling complaints revolved around denials, adjuster handling,