Anthony R. O’Donnell // March 14, 2025 
(Jodie Wallis, Global Chief Analytics Officer, Manulife. Source: Manulife.)
Manulife’s (Toronto) experimentation with artificial intelligence (AI) has paralleled a digital transformation effort ongoing since 2017. However, the technology was introduced roughly a year in advance of that massive initiative. Today, the North American insurance and financial services is putting AI in a starring role in its transformation roadmaps for the next two years, according to Jodie Wallis, Global Chief Analytics Officer, Manulife. According to Wallis, AI is no longer a separate roadmap within the broader digital transformation, but rather an integrated