Higher premiums and longer wait times make property owners less satisfied with their insurers.
These not-very-surprising results from J.D. Power’s 2025 U.S. Property Claims Satisfaction Study align with today’s climate of increasingly longer claim cycle times and higher costs for homeowners’ insurance.
“Customers are, in essence, paying higher prices for slower service,” said Mark Garrett, director of insurance intelligence at J.D. Power. “The average claimant does not receive final payment on a claim until 44 days after the first notice of loss, and unless insurers communicate frequently and clearly along the way, customer satisfaction suffers.”