As part of its investigation, Plymouth Rock Home, through counsel John Leslie, requested that Mr. Billie provide financial records, tax returns, documentation of property improvements, and other materials. Between February 2021 and September 2022, the insurer made multiple follow-up requests. Mr. Billie, working with public adjuster John Cotter, submitted only a partial set of documents and never provided credit card statements, tax returns, or complete bank records, including those covering the one-year period before the fire.