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This article is part of an on-going series about technological and AI-related developments and advancements in claims processes and claims departments.View Series
Identifying the needs and pain points of customers and then developing solutions to better service them and other company partners—those are the most important promises that artificial intelligence and new technologies hold for those overseeing an ongoing transformation at Westfield.
Westfield is a super-regional property/casualty insurance carrier based in Ohio that’s been around since 1848.
Despite its long history, the company recently has embraced modernization, and it is