Jag Lamba, CEO & Founder of Certa // January 4, 2024 
(Image credit: Igor Omilaev/Unsplash.)
Despite artificial intelligence (AI) being one of the hottest trends of 2023, we’re still in the early stages of the technology. 2024 is poised to be an even more impactful year on the AI front, a time when we’ll move from the “what if” conversations of AI and machine learning (ML) to the practical uses for such groundbreaking innovations.
In the insurance industry, AI represents incredible potential to accelerate the speed at which carriers innovate. It can transform customers’ interactions with their carriers, improving each touchpoint by