Over the last 20 years, the role of the claims handler has evolved significantly, from a largely back-office function to one centred around partnership and mutual benefit. In today’s market, claims is now at the forefront of client-insurer relationships, playing a key role in driving a proactive, collaborative, and partnership-focused approach.
In May 2024, Liberty Specialty Markets worked in partnership with the UK’s risk manaagement association, AIRMIC, to conduct a Pulse Survey on Claims. The research demonstrated just how critical claims service levels are for risk managers when choosing their insurer, with it increasingly taking