Jérémy Jawish // October 14, 2024 
(Image credit: Thomas Lefebvre/Unsplash.)
I spend a lot of time thinking about insurance and the things that drive the industry. How can carriers deliver consistent profitability and growth? What are the technologies insurers are turning to in their efforts to gain operational efficiencies and reduce costs? Where do these technologies intersect with the policy and claims lifecycle?
Although the claims process—including automation, fraud detection, and subrogation and recovery—captured a fair amount of attention while combined ratios were soaring, claims are only one piece of the larger puzzle. When thinking about profitability and