Rob McIsaac // October 25, 2024 
(Image source: Pexels/Pixabay.)
One of the clear outcomes in many industries during the pandemic was an acceleration in the use of self-service technologies, perhaps most notably obvious in places like fast food restaurants and grocery stores. Each of these devices comes with their own set of pros and cons from a consumer’s perspective but stepping back now and understanding how emerging technologies actually impact business operations can be illuminating. It can also provide new insights for other industries as they explore the operational and financial implications of pursuing innovative approaches to business