Anthony R. O’Donnell // November 15, 2024 
In this episode of Life Accelerated, we’re joined by Karen Leggett, Global Chief Marketing Officer at Manulife (Toronto). Karen has spearheaded transformation efforts at Manulife, including in the realms of AI, digital transformation and customer-centric strategies. From launching behavioral insurance programs to harnessing the power of Generative AI, Karen’s work is reshaping how Manulife interacts with its 35 million customers worldwide.
In our conversation, Karen reveals how Manulife is prioritizing customer experience, making data-driven decisions and equipping its workforce with the tools to innovate. We dive into the practical steps Manulife