Drivers who have had their car declared a total loss are noticeably impacted by how carriers communicate them.
That’s according to survey of U.S. policyholders that shows drivers’ emotional state and their overall satisfaction with their carrier are affected by the quality of communications—or in some cases, the quantity.
Nearly half (49%) say they feel frustrated and sad when they learned their vehicle was totaled. And as they navigated the claim process, 55% felt they could have been better informed of their claim’s progress.
A majority (60%) of those surveyed reported interacting with two or