Driven by technological advancements, evolving workplace dynamics, and an ever-changing regulatory environment, significant shifts have emerged in how workers’ compensation claims are managed. The pace of change is unlikely to slow, prompting the need for adaptation in claims handling processes.
This change is a contributing factor to the health of the workers’ comp industry, which is showing signs of improved efficiency, stability and improvement. For example, according to a new report from the National Council on Compensation Insurance, lost-time claim frequency declined by 8% in the past year, which is more than twice the rate