Manulife Rolls Out GenAI Capabilities to 100 Percent of Its Workforce

Anthony R. O’Donnell // March 7, 2025

(Image source: Manulife news page.)

Manulife (Toronto) announced today that it has rolled out GenAI capabilities to its entire workforce and that currently over 75 percent of its global workforce is engaged with GenAI through learning, immersive experiences and tools, including ChatMFC, the company’s proprietary GenAI assistant introduced in 2024. Manulife reports that it has been actively investing in AI tools to embed across its workforce since the AI practice was introduced nearly ten years ago.

By democratizing access to AI-enabled solutions, the Manulife says it is empowering colleagues to harness its

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