The New Hampshire Insurance Department (NHID) has issued a bulletin clarifying insurers’ obligations when using virtual claims adjustment systems to assess automobile damage.
That guidance came on Monday in response to a growing number of insurers relying on photo and video submissions from consumers or repair shops rather than conducting in-person inspections.
“The implementation of virtual claims systems can improve efficiency, but it must not come at the expense of fairness or thoroughness in the claims process,” said DJ Bettencourt, commissioner of the New Hampshire Insurance Department. “Additionally, Granite Staters should not be denied the