As I continue to think about how the insurance industry can focus on — and brag about — its noble purpose, I’ve come across an

The global life insurance and retirement industry is facing an inflection point due to the convergence of challenging economic, technological, competitive and societal headwinds. Product-driven

Identity management has been an obstacle for commercial insurance companies for a very long time. Many thought that problems would dissipate or at least become

Traffic volume in the U.S. is often worse during the summer months, with sunny skies and warmer temperatures bringing people out of their homes and

The word “transformation” is overused, and yet here in the auto insurance claims industry there is no better word for a process that is being

Many insurers are still uncertain as to how the pandemic has shifted the fraud landscape and its impact on their businesses. Although digital transformation and

The first installment covered regression to the mean. This installment features the fallacy of using non-participants as a control for participants.  This “control” fallacy led

Exhibitioners at the Century of Progress International Exposition held in Chicago from 1933-1934 touted washing machines and air conditioners as capable of bringing vast changes

Revered economist Thomas Sowell once observed, “Some things are believed because they are demonstrably true, but many other things are believed simply because they have